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Associate Executive Director, 8:30am to 5:00pm

at Ecumenical Retirement Communitiy
Location Harrisburg, PA
Date Posted December 3, 2018
Category Harrisburg (Ecumenical Community)
Job Type Full-time
Company Name Ecumenical Retirement Communitiy
Address 3525 Canby Street


Associate Executive Director

A co-worker’s job title is only the beginning of who he/she is to our residents because here, each co-worker serves a position and a purpose. We care for our residents the way we all would want to be treated: with dignity, compassion and respect. To honor the care and commitment that they offer to our residents every day, we work hard to provide a rich benefit package, an environment which encourages career development and competitive compensation.

The Associate Executive Director of a Country Meadows facility will assist the Executive Director to create and maintain a residential environment that is welcoming, home-like, safe, and supportive. They promote a team approach to resident services leading the team members to contribute their talents in the most effective way. A
successful Associate Executive Director demonstrates high customer satisfaction and high co-worker morale and productivity.

Routine Functions of the Position:
Responsibilities to Residents:

  • Collaborates with marketing professionals and operational team to review
    prospective resident needs and to assure the ability of the team to satisfy them.
  • Establishes working relationships with residents and their significant others as
    well as with surrounding community to promote positive relations.
  • Participates in weekly Customer Service Planning meetings to maintain current
    knowledge of resident status and to ensure that the team is meeting resident needs.
  • Identifies opportunities for service improvement through routine personal contact
    with the residents and facility staff, and communicates information to Executive
    Director and DOW.
  • Responds promptly to resident and family complaints or concerns and attempts to
    resolve issues to mutual satisfaction or bring it to attention of Executive Director.
  • Promotes the programs sponsored by Country Meadows designed to enhance
    resident’s well being and independence.

Responsibilities to Co-workers

  • Supports and participates in hiring procedure as needed.
  • Supports and participates in meaningful co-worker orientation. Ensures that
    responsible team members adequately prepare new co-workers to assume their
    work duties.
  • Leads and supervises the management team by example, encouraging teamwork,
    promoting the Foundation Principles and Country Meadow’s philosophy of
    customer service.
  • Motivates the staff to perform consistent, quality work and maintains high coworker
    satisfaction through regular communication, individual coaching,
    celebration of achievement, and learning from mistakes.
  • Provides “open door” to co-workers addressing any concerns or grievances.
  • Oversees and participates in the continuing education and development of coworkers
    and maintains appropriate training documentation as directed.
  • Ensures appropriate response and follow up to on-the-job injuries as reported by

General Facility Management

  • Assists the Executive Director to communicate and upholds the policies of
    Country Meadows. Learns how to become compliant with the regulations of all
    licensing authorities and regulatory agencies.
  • Assists the Executive Director to manage resources to meet team targets which
    include budget management, resident census, co-worker retention, customer
    satisfaction and customer wellness.
  • Assists the Executive Director to maintain up-to-date and complete resident files.
  • Assists the Executive Director to oversee the maintenance of facility and grounds
    to provide attractive and comfortable surroundings and to ensure safety and
    security of residents, staff and visitors.
  • Collaborates with resource staff and encourages same of team members to be sure
    that resident services are as effective as possible.
  • Completes and submits all reports as directed.
  • Assists in the marketing of the campus for both residents and co-workers by:
    o Conducting facility tours and initiating relationships in the absence of
    marketing director or employment representative.
    o Developing relationships with local referral sources and community
  • Encourages communication among supervisory team members both informally
    and formally through regular meetings, attendance at quarterly meetings and
    others as needed.

Critical success factors:

  • A customer service focus and application of such in daily interactions.
  • Leadership qualities that inspire others to respect and contribute to the shared vision for success.
  • Well developed decision making skills for business and people related success.
  • Successful experience with conflict management and problem solving.
  • Recognition of the value of individual contribution to team productivity and commitment to helping co-workers develop their personal and professional talents.
  • Effective communication skills encompassing one on one as well as group presentations.
  • Flexibility and adaptability to allow for the unexpected in meeting resident or coworker needs.
  • Demonstrated skill in interviewing, hiring, training, supervising, and evaluating.
  • Ability to multitask.
  • Must be dependable, punctual, self-motivated, and able to work without constant supervision.
  • In case of fire or other internal disaster, assists in evacuating residents to exits.
  • Protects resident rights and confidential information according to state and federal laws.
  • Observe for any signs of resident abuse or neglect. Takes immediate action to prevent harm and report incidents according to company policy and state law.

Minimum qualifications:

  • Previous management experience in healthcare or service related business.
  • Must have one of the following qualifications as required by the Department of Human Services for Personal Care Home Administrators:
    a. Licensed as a registered nurse from the Department of State.
    b. Minimum of a high school diploma or GED and hold an Associate’s degree or 60 credit hours from an accredited college or university. College degree in business or human service field preferred.
    c. Licensed as a licensed practical nurse from the Department of State and one year of work experience in a related field.
    d. Licensed Nursing Home Administrator from the Department of State.
  • Certification/Licensure: Must be able to earn certification as assisted living administrator as required by state regulations in the allowable time limits.
  • Have the ability to understand and speak English at a level which allows the safe, efficient performance of the job.



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