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Hospice Director of Clinical Operations (Registered Nurse, RN) - Harrisburg Area

at Lifesong Hospice
Location Harrisburg, PA
Date Posted February 4, 2019
Category Harrisburg (Lifesong Hospice)
Job Type Full-time
Company Name Lifesong Hospice


Director of Clinical Operations (Registered Nurse)

Lifesong Hospice and Palliative Care is a new subsidiary of Country Meadows and Providence Place Retirement Communities.

An employee’s job title is only the beginning of who he/she is to our patients because here, each employee serves a position and a purpose. We care for our patients the way we all would want to be treated: with dignity, compassion and respect. To honor the care and commitment that they offer to our patients every day, we work hard to provide a rich benefit package, an environment which encourages career development and competitive compensation.
The Director of Clinical Operations is responsible for the overall direction of hospice clinical services and operations related to clinical practice. He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of clinical personnel evaluations. The Director of Clinical Operations establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and that comply with federal and state regulations and guidelines and that contribute to the total organization and philosophy.

Essential Job Functions/Responsibilities

1. Coordinates and oversees all direct and indirect patient services provided by clinical
organization personnel.

2. Functions in the role of Team Director when that position is not filled.

3. Provides guidance and counseling to all program coordinators and Team Directors to assist them in continually improving all aspects of hospice care services, provided  through organization personnel.

4. Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.

5. Assists the Executive Director in the preparation and administration of the organization's budget.

6. Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses. Is responsible  for managing controllable clinical costs including, but not limited to staffing, supplies, equipment, medications, mileage and overtime use.

7. Evaluates performance of all Team Directors and direct reports.

8. Assists Team Directors to develop skills and techniques in evaluating the performance of clinicians.

9. Hires, evaluates, and terminates organization personnel. Ensure adequate and appropriate staffing.

10. Ensures that all clinical personnel receive annual evaluations and competencies. Ensures more frequent evaluations as necessary.

11. Oversees conflict management and complaint resolution as related to clinical services.

12. Establishes and maintains effective, open channels of communication including integration or technology, as applicable.  Fosters a no-blame culture that encourages  reporting of safety and quality of services issues.

13. Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities.

14. Assures proper maintenance of clinical records in compliance with local, state and federal laws.

15. Outreach
a. Routinely gathers accurate and reliable information that will aid in the development of the organization.
b. Communicates with nurse liaisons, referral sources, and potential clients upon their request and in a timely fashion.
c. Collaborates with business development team to deliver education and customer service to external vendors.

16. Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.

17. Oversees the development, implementation and evaluation of the orientation program for new organization personnel.  Responsible for orientation of new organization  personnel, directly or delegated.

18. Plans and ensures implementation of in-services and continuing education programs to meet education and training needs of organization personnel.

19. Functions in collaboration with Executive Director to ensure the evaluation of organization performance via quality assessment performance improvement program (QAPI),  productivity, quarterly and annual reviews.  Assures for the quality and safe delivery of hospice services provided through the organization.

20. Assists in the development of organization goals.  Develops, recommends, and administers organization policies and procedures.

21. Ensures organizational compliance with legal, regulatory and accreditation requirements. Assures compliance with all local, state and federal laws regarding licensure  and certification of organization personnel. Is responsible for managing any site or off-site survey from outside agencies.

22. Ensuring that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes.

23. Directs clinical staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients.

24. Ensures that structure and systems promote interdisciplinary care.

25. Ensures collaboration with agencies and vendors for effective management of services, including oversight of clinical operations contracted vendors.

26. Ensures standards of ethical business and clinical practice are maintained and program is compliant with all Federal, State and Local requirements.

27. Stays informed about changes in the field of hospice care and the industry; shares information with appropriate organization personnel.

28. Promotes hospice referrals in the health care community.

29. In the absence of the Executive Director, the Director of Clinical Operations will become the acting Executive Director and will be vested with authority to act in  behalf of the Executive Director.

30. Other duties as assigned by the Executive Director.

Critical Success Factors
• High level of integrity
• Excellent organizational, interpersonal and communication skills
• Excellent problem-solving, decision making and assertiveness skills.
• Must have excellent work ethics, great management skills, ability to multitask and perform in stressful situations.
• Demonstrates the ability to supervise and direct professional and administrative personnel.
• Able to deal tactfully with the community.
• Has knowledge of corporate business management.
• Understands hospice care and the services provided to patient and family/caregiver through an interdisciplinary group.

Work Environment
This position requires the individual to:
• Stand/walk up to six hours per day.
• Sit up to eight hours per day.
• Occasionally support up to 50 lbs.
• Occasionally lift/carry up to 20 lbs.
• Occasionally kneel, bend, and reach.
• Secure proper assistance for transferring and lifting of residents as needed.
• Requires standing, walking, twisting, bending, pushing, kneeling, stooping, stretching and minimal lifting.
• Requires normal range hearing and vision, hand-eye coordination and manual dexterity
• Must be capable of operating: computer, telephone, fax machine, copier and other general office equipment.
• Regional travel may be required.

Minimum Qualifications

1. Registered nurse in the State with current licensure to practice professional nursing in the State, CHPN preferred or required within one year of employment.

2. Associate’s or bachelor’s degree in Nursing from an accredited program by the National League for Nursing.  Master’s degree in healthcare or business preferred.

3. Three years of management experience in a hospice or related health care organization.

4. Demonstrated ability to supervise and direct professional and administrative personnel.

5. Ability to market and deal tactfully with customers and the community.

6. Must be a licensed driver with an automobile that is insured in accordance with state and/or Organization requirements and is in good working order.

7. Has excellent observation, verbal and written communication skills.

8. Knowledge of business management, governmental regulations and Joint Commission standards.

9. Current CPR.



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